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The State of Social Intelligence 2019

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See what they’re doing. Get inspired to do more.

We’ve teamed up with some of the leading companies in social intelligence to find out the current state of the social intelligence industry. We’ve uncovered how brands are really using social data, the elements critical to success, what causes failure, how social intelligence is structured in the organisation, the tools used and for what use cases.

Inside you’ll find:

  • – The common challenges organisations face when building out social intelligence capabilities.
    – What organisations are really trying to do with all that data and where they are successful.
    – The areas where organisations are investing in social intelligence capabilities in the next twelve months.
  • – The most important data sources and how that will change in the next 12 months.
  • – The need to analyse social data manually and where technology budgets are being spent.

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Backed by some of the world’s biggest social data companies

We've teamed up with some of the world's leading social intelligence experts and businesses to benchmark the industry and help you shape your future strategy.