Social Intelligence Stories that Caught Our Attention: Volume Thirty-Four

The stories that caught our attention this week include country leaders talking about social intelligence, Synthesio research, Troll Hunters, Inside Dell Technologies social media monitoring operation, facial recognition and privacy, and more…

Singapore and Sri Lanka Discuss Social Media Intelligence Models

It was reported that Singapore Law and Home Affairs Minister Kasiviswanathan Shanmugam visited Sri Lanka’s President Gotabaya Rajapaksa met to talk on several issues, including social media intelligence models that businesses are increasingly relying on for data management. Interesting to see leaders of two countries talked at depth about social intelligence and what it means.

Read the full article here 

Synthesio in the News with Insights on the Valve Index Headset

Ahead of the launch of the new game Half-Life: Alyx, the Valve Index headset has been sold out in several territories. So, Wccftech worked with Synthesio to understand online conversations relating to the headset.

Source: Synthesio and Wccftech

See more insights here

Troll Hunters: 2 Clemson Professors Race to Expose Russian Internet Soldiers

This is an insightful article about Professors Patrick Warren and Darren Linvill from the Social Media Listening Center at Clemson University who are working to find the methods used by Russian trolls on social media. It’s nice to see this important topic being discussed. 
Read the full article here

New Research: Mental Health Computing From Harvesting Social Media Data

New research in the proceedings of the Twenty-Seventh International Joint Conference on Artificial Intelligence explores the importance of being able to detect and manage mental health issues before they turn into severe problems. They use social media data to study the detection of mental wellness – stress, and depression. The researchers sought to identify the trigger and level of mental health problems, and propose a series of multi-modal detection models. 

Read the full article here

The Secretive Company That Might End Privacy as We Know It

I’ve got this thing about not using facial recognition in my tech, it feels too creepy. Now The New York Times reports that a start-up is helping law enforcement match photos of unknown people to their online images.  A great read about the future of privacy.

Read the full article here

Inside Dell Technologies Social Media Monitoring Operation

Some insights into the social media monitoring operation at Dell Technologies. Nishant Mishra, director of social media programs says that social listening is about more than looking for potential problems, it’s about improving customer sentiment which directly affects a brand’s reputation, sales, and revenue.

Read the full article here

Facebook Sued for Shutting Out Competition

Across at Law Street Media, Kristen Errick explores the class action complaint about Facebook. The complaint seeks to stop Facebook’s anti-competitive practices. The article has all the current information.

Read the full article here

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Jillian Ney
Jillian Ney
Dr Jillian is the founder of The Social Intelligence Lab. She has worked in the social intelligence industry for over a decade as researcher, consultant, spokesperson and author. She's on a mission to bring the industry together and give social intelligence the place it deserves as a recognised and supported discipline. Ask her about digital behavioural science, purchasing decisions and why Scotland is the best place on earth. More content by

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