Looking for some stats to support your next social listening business use case?
Well, you’re in luck. Our friends from YouScan have pulled together some eye-opening insights from existing research, and statistics from their own platform in a handy infographic to give you some hard-hitting facts on online behaviour.
Download the infographic to find background stats for three key areas of social listening: customer experience feedback, influencers, and brand perception.
Customer Experience Feedback
We already know that a lot of customers turn to social media for customer care, but do you know how quickly they want a response? Even although companies think their customer care and experience programmes are exceptional only 9% of customers rate the service highly. There’s a disconnect between what brands think they are delivering and what their customers’ expect.
Get all the stats you need to make your business case for turning your social customer care into a feedback engine. Download the full infographic here.
Thinking about dipping your toe in the influencer marketing waters? Apparently, influencer marketing returns an average of $7 for every dollar spent. Get more influencer marketing stats in the full infographic.
Think your brand is the only one in images being shared online? Nope. Other brands are in there too. Visual analysis can show you which ones for co-branding opportunities based on customer preferences. Visual analysis can also identify the best scenes or activities to use in your imagery to level up on your content marketing game. Get all the stats you need to make your business case for visual listening. Download the full infographic here.
Download the full infographic: 15 remarkable stats you should know to win customers on social media.
Learn more about how YouScan can help you generate customer insights to win more customers on social media.Learn More